On Friday 19th June 2026, the UK’s new Data (Use and Access) Act 2025 (DUAA) officially came into effect.
This legislation modernises privacy frameworks across the UK to ensure businesses remain strictly accountable to the individuals they engage with and provide services to. At White Hart Associates, we welcome these rigorous compliance benchmarks. To coincide with this new law, we have fully refreshed our privacy guidelines to better protect your data and rights.
Our New Complaints Handling Framework
Under the DUAA, relevant data controllers must implement a formalised data protection complaints procedure. If you ever have a concern regarding how your personal data is managed, our promise to you is built around four central pillars.
Direct Access:
We continue to provide a dedicated, accessible route for you to raise complaints directly with our data compliance team. Our dedicated avenue for data protection queries and issues remains at the email address of dataprotectionofficer@whitehartassociates.com.
30-Day Response:
We will formally acknowledge receipt of any filed complaint within 30 days.
Proactive Enquiries:
We will investigate your issue without undue delay, making all necessary internal enquiries and keeping you informed throughout the process.
Transparent Resolutions:
We will contact you without undue delay to deliver a clear explanation of the final outcome.
Key Upgrades to Our Privacy Notice
In addition to implementing the mandatory DUAA complaints procedure, we have completed a comprehensive review of our data processing procedures. As such, we have updated our privacy policy to provide greater transparency. The key updates include:
- Clarification of how we communicate with clients and contacts.
- Updates to reflect current data processing activities.
- Additional information regarding service providers and third-party processors.
- General improvements to ensure the notice remains accurate and up to date.
Your Data, Your Rights
At White Hart Associates, client confidentiality and digital data security are integral aspects of our business conduct and client relationships, reflecting our belief that security is the foundation of digital trust. These updates ensure that our data processing procedures and client communication pipelines stay completely aligned with the highest legislative standards.
The updated Privacy Notice can be viewed here: https://www.whitehartassociates.com/privacy-policy/
If you have any questions about how your personal data is stored and used at any time, or if you want to make an enquiry regarding your rights, please reach out to our team at dataprotectionofficer@whitehartassociates.com
To discuss this matter further, you can call us on Tel No: 020 8878 8383 or via email info@whitehartassociates.com.
